Returns and Exchanges
Your satisfaction is always guaranteed! Your Returns within 30 days are FREE in the US! If you are not completely satisfied with your purchase, you can simply send it back to us. We will gladly handle your refund or replacement. It's that easy.
ReturnsAll our items are 100% satisfaction guaranteed.
Free Returns Within 30 Days in the United StatesIf you live in the United States, please return any item that you are not completely satisfied with within 30 days and we will issue a refund or exchange. If you live outside the United States, you can return any item that you are not completely satisfied with within 30 days but you will be responsible for the return shipping charge. We will issue a refund for the cost of the item but we can not refund shipping charges. To request a Return, please email us at returns@BigBoyBamboo.com. We will email you back within 24 hours with instructions for your return.
USPS Returns, your most convenient return optionWe provide USPS Merchandise Return Labels to make your return process easy! This service is only available to U.S. customers. Please Note
- You will not need to pay for return shipping if you email us at returns@BigBoyBamboo.com.
- We will either email or mail you a return label for your shipment back to us.
- Once you receive the label, no waiting in line. Simply place your package in your mailbox or drop it off at any post office.
- Your account will not be charged if your item(s) were damaged, defective, or if you received incorrect merchandise.
- Please see return label email for additional instructions.
- Free returns option is only available to U.S. addresses. If you live outside the U.S. and wish to return or exchange items you will be responsible for all shipping costs.
- Please wash worn garments before returning.
- Allow 2-3 weeks for your return to be received and for us to process your request.
- We will send an email notification once your return has been processed.
- It may take 2 billing statements for your credit to appear on your statement.
- Original shipping and handling fees are not refundable.
Return Method of Your ChoiceIf you prefer to return using the delivery service of your choice, please ship your return to the address below. Packages must be returned prepaid - we do not accept COD returns. Big Boy Bamboo Returns 6185 Harrison Drive, Suite 9 Las Vegas, NV 89120
Exchanges are welcome! If you purchased a Crew Neck T-shirt and would rather have a V-Neck T-shirt, NO PROBLEM! If you want a different style, go ahead and place a new order. When we receive your return, we will process your credit. It’s that easy.